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Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a Foreword by Martha Mendoza Cover Image
ISBN: 9780071813044
Availability: NOT ON OUR SHELVES. Usually Arrives in 4-7 Business Days
Published: McGraw-Hill Education - August 13th, 2013

Play dumb. Be boring. Don't solve problems. Respond with weakness . . .

Proven counterintuitive ways for communicating meaningfully and productively in today’s oversaturated digital environment

STOP TALKING, START COMMUNICATING turns conventional wisdom on its
head to help you navigate a world dominated by powerful technological
devices that are eroding our vital communication skills.

Quick, cheap, and easy means of "staying connected" come with
dangerous consequences. They discourage reflection, restraint, and
thoughtfulness, offer little incentive to get a message right the first
time, and facilitate the constant interruptions and distractions that
dramatically multiply conversational errors.

STOP TALKING, START COMMUNICATING combines scientific research with
realistic practice to deliver counterintuitive but highly effective
communication strategies, such as Don’t Be Yourself (your first
communication response is usually your worst), Don't Solve Problems
(resist the urge to handle every issue that comes your way), and Play
Dumb (give people an opportunity to self-correct).